Currently, we only sell and ship within the United States.

Complete bike orders are shipped from California and typically arrive within 3-7 days.
Accessory orders and points redemption items are estimated to arrive within 3-10 days.

Thank you for choosing the FX-1 electric bike. If you're not satisfied with your purchase, you can request a return within 30 days of purchase. Please ensure that the bike is in brand new condition, unused, undamaged, and with all original packaging, including accessories, manuals, and the original box. A valid proof of purchase or order number is required for the return request. The return shipping costs are the responsibility of the buyer, and please make sure the packaging is intact to avoid damage during shipping.
If the return is due to a defective part, we are happy to provide replacement parts to fix the issue and ensure that you can resume use as soon as possible. After the returned product is confirmed to meet the return conditions, we will process the refund once the product is inspected. Refunds will be issued to the original payment method. Please note that products with damage or missing parts will not be eligible for a refund. If you have any questions or need assistance, please feel free to contact our customer support team.

We offer a 1-year warranty on all new e-bikes, starting from the date of purchase, covering any manufacturing defects. If the issue meets our maintenance standards, we will repair your e-bike at no cost, including all parts, labor, and related fees.
If the required repairs or parts are not covered by the warranty, please contact us. We will do our best to assist you, usually by diagnosing the issue and providing paid replacement parts. If your bike needs to be returned for repair, we will work with you to minimize both the cost and effort involved.

If you receive a faulty item, please contact our customer service team immediately.

Provide your order number, a description of the issue, and photos of the faulty item.
We will assist you with a replacement or refund, depending on the issue.

Customers can cancel the order at any time before delivery; 24 hours after the purchase is confirmed or after the shipping is confirmed, the order cannot be cancelled, refunded or changed. All orders that are older than 24 hours or have been shipped must comply with the return policy in order to be refunded.

Due to processing restrictions, no order can be changed after 24 hours.

If you need a refund, please contact us at service@philiambike.com, we will help you cancel the order and refund the process. It takes 5-8 working days for the refund to be returned to your account. However, once the order is shipped, it cannot be cancelled, changed or refunded. After receiving the package, our return policy will take effect.

If a customer receives a damaged or incorrect item, please contact us at service@philiambike.com.
The customer provides order information and photographic evidence of damaged parts for review by the after-sales department.
If approved, we will be responsible for the return, reissue, exchange or refund of the order.
If the item packaging is damaged but the item itself is intact, the recipient can file a claim directly with the shipping company.

In order to thank you for your support.
when you receive your electric bicycle, we have carefully prepared a point card for you, you can redeem your points www.philiambike.com on the official website, and the points can be used to exchange for some goods, which will be updated from time to time.

Since we are an online only store we do not have any retail space. This allows us to eliminate the cost of the retail space and pass on those savings to our customers in the form of better pricing.
Offline physical stores will update cooperative stores from time to time, please pay attention to it in the future

It depends on which warehouse you are close to, and we will deliver it to you as soon as possible

The time frame for order delivery is divided into two parts:

Processing time:

Order verification, quality check and packaging. All orders are sent to the relevant department for dispatch within 24 hours after the order is placed.

Shipping time:

Normally,US orders are shipped which usually delivered within 5-9 days

If the delivery is delayed due to force majeure factors, such as natural disasters, weather and other reasons, please understand

In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:

(1) Before making a warranty claim, we suggest that you contact our customer service team as there may be a simple fix for your problem. Valid warranty claims will be processed through Vivi within 1 year of initial purchase. Warranty claims may be submitted to service@philiambike.com.

(2) Submit a detailed warranty claim to our customer service team, including proof of purchase (order number/bike model and serial number/purchase date and place), photos and/or video of the bike and components.

(3) If the customer service team determines that a Covered Component must be replaced, they will replace the defective Covered Component for you and provide instructions for receiving the replacement.

(4) After you receive the replacement Covered Component, the customer service team will also assist in determining how to replace or install the new Covered Component into your ebike.